Generating and Installing an SSL Key and Certificate

You can use Secure Socket Layers (SSL) to securely transfer administration information, utilities, reports and IMAP information between Response Manager system components. To use SSL, you must install an SSL certificate and key on the Response Manager Server.

Generating and Installing a Certificate and Certificate Signing Request (CSR)

If you don’t yet have a certificate issued by a Certificate Authority (CA), you can generate and install a self-signed certificate and key on the Response Manager Server. A certificate signing request is automatically generated, which you can use to apply for a certificate with a CA.

  1. On the System tab, click Security Wizard.

    Security Wizard icon
    Security Wizard icon

    The Security Wizard welcome page appears.

    Security Wizard welcome page
    Security Wizard welcome page
  2. Click Next.

    The Function Selection page appears.

    Security Wizard Function Selection page
    Security Wizard Function Selection page
  3. Select Generate certificate and certificate signing request, then click Next.

    The Your Information page appears.

    Security Wizard Your Information page
    Security Wizard Your Information page
  4. Enter information about the Response Manager Server and the server administrator. This information will be included in the generated certificate signing request. Click Next.

    The Confirm Information page appears.

    Security Wizard Confirm Information page
    Security Wizard Confirm Information page
  5. Confirm your identifying information and click Next. The key, self-signed certificate, and certificate signing request are generated. The key and certificate are installed on the Response Manager Server.

    The Certificate Generated and Installed page appears.

    Security Wizard Certificate Generated and Installed page
    Security Wizard Certificate Generated and Installed page
  6. You can send your certificate signing request to a CA to obtain a CA certificate. To copy your certificate signing request to the clipboard, click Copy, or click Save to save it to a file.

  7. Click Finish.

  8. You must restart the Response Manager services to enable the use of SSL.

Secure client access with a self-signed certificate

Unless and until you install a certificate from a signing authority, Response Manager uses the self-signed certificate. Because of this, when users connect to Response Manager securely, either with Internet Explorer or Response Manager Admin, a security alert appears.

Internet Explorer security alert
Internet Explorer security alert

In order to proceed, follow these steps on each client machine that needs secure access using the self-signed certificate:

  1. In Response Manager Admin try to connect to the server with a secure connection.

  2. In the Security Alert dialog box that appears, click View Certificate. The Certificate window appears.

    Internet Explorer Certificate dialog box
    Internet Explorer Certificate dialog box
  3. Click Install Certificate. The Certificate Import Wizard is launched.

  4. Click Next.

  5. Select Place all certificates in the following store and click Browse.

  6. Select Trusted Root Certification Authorities, and click OK.

    Internet Explorer Certificate Import Wizard
    Internet Explorer Certificate Import Wizard
  7. Click Next.

  8. Click Finish. If you get a Security Warning dialog box, click Yes.

    You should see a dialog box indicating the the certificate was imported.

    Internet Explorer Certificate Import Wizard success dialog box
    Internet Explorer Certificate Import Wizard success dialog box
  9. Click OK.

  10. Click OK to close the Certificate dialog box.

  11. Click Yes to close the Security Alert dialog box.

  12. If you see a connection timeout error, dismiss the dialog box.

You should now be able to connect securely with Response Manager Admin and Internet Explorer on this computer.

If you’re still have trouble connecting after performing these steps, ensure that the host name you’re using to connect with is exactly the same as the one you entered into the certificate request.

Installing a Certificate Issued by a Certificate Authority

If you have already been issued a certificate by a certificate authority (CA), you can use the Security Wizard to install it.

  1. Click Security Wizard.

  2. Click Next.

  3. Select Install certificate received from a Certificate Authority, then click Next.

  4. Click Browse, select your certificate file, then click Open. Click Next.

  5. Click Browse, select your key file, then click Open. Click Next.

  6. Click Finish. The certificate is installed on the Response Manager Server.

You must restart the Response Manager services to enable use of the new certificate.

→ Next: Specifying Server Settings

This documentation looks best when viewed with Internet Explorer 9 or greater or the current version of Google Chrome.