User Aliases

When Response Manager receives a message, it must be able to determine whether it is from a Response Manager user (as opposed to an external address) and, if so, which user. Normally, this identification is made using the From address of the email. If a message is from user@rm.example.com (where rm.example.com is the host name of the Response Manager Server), the server associates the message with the user account.

Sometimes, however, a Response Manager user might send a message from another email account—perhaps his corporate or personal account. In this case, Response Manager can’t use its normal method of user identification and will bounce the message (or, if the server’s relay settings allow it, send it out as a normal message from the user, not a group mailbox message). That’s where aliases come in.

Aliases are simply other email addresses that a user might send Response Manager mail from.

Here is an example to illustrate the use of aliases: Joe has a Response Manager account with an email address of joe@rm.example.com and a personal corporate email account with an address of joe@example.com. Joe sends a reply to a Response Manager email message, accidentally choosing to use his joe@example.com corporate account. Response Manager rejects the response because it does not recognize the email address as belonging to a known user. To correct this problem, you should edit Joe’s account in the Response Manager Admin to add joe@example.com as an alias. Response Manager will then treat any message from that address as if it had come from joe@rm.example.com.

Specifying Aliases for Users

To specify aliases for a user:

  1. Open the user editing dialog box for the user (see Creating and Modifying User Accounts).

  2. Click Aliases.

    Aliases dialog box
    Aliases dialog box
  3. In the Address field, enter a non-Response Manager email address used by this user.

  4. Click Add.

  5. Continue until you’ve entered all the user’s aliases. Use the Replace and Delete buttons to edit addresses selected in the list.

    Editing user aliases
    Editing user aliases
  6. Click Close.

→ Next: Using Mail Rules

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