When Response Manager receives a message, it must be able to determine whether it is from a Response Manager user (as opposed to an external address) and, if so, which user. Normally, this identification is made using the From address of the email. If a message is from
rm.example.com is the host name of the Response Manager Server), the server associates the message with the
Sometimes, however, a Response Manager user might send a message from another email account—perhaps his corporate or personal account. In this case, Response Manager can’t use its normal method of user identification and will bounce the message (or, if the server’s relay settings allow it, send it out as a normal message from the user, not a group mailbox message). That’s where aliases come in.
Aliases are simply other email addresses that a user might send Response Manager mail from.
Here is an example to illustrate the use of aliases: Joe has a Response Manager account with an email address of
firstname.lastname@example.org and a personal corporate email account with an address of
email@example.com. Joe sends a reply to a Response Manager email message, accidentally choosing to use his
firstname.lastname@example.org corporate account. Response Manager rejects the response because it does not recognize the email address as belonging to a known user. To correct this problem, you should edit Joe’s account in the Response Manager Admin to add
email@example.com as an alias. Response Manager will then treat any message from that address as if it had come from
Specifying Aliases for Users
To specify aliases for a user:
Open the user editing dialog box for the user (see Creating and Modifying User Accounts).
In the Address field, enter a non-Response Manager email address used by this user.
Continue until you’ve entered all the user’s aliases. Use the Replace and Delete buttons to edit addresses selected in the list.
→ Next: Using Mail Rules
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