Starting Response Manager Admin

Response Manager Admin is the program that you will use to create and manage users and group mailboxes, and to administer most other aspects of your Response Manager server.

To start Response Manager Admin:

Response Manager Admin
Response Manager Admin

Managing Response Manager Server Connections

To administer a Response Manager Server you’ll need a connection for it in Response Manager Admin. On the Response Manager server computer, the installation process automatically creates one for you. On computers other than the server, or to connect to a different server, you’ll need to create a connection.

Adding or Modifying a Server Connection

Enter information about the Response Manager Server to which you want to connect.

  1. Click Configure. The Configure dialog box opens, listing any existing server connections.

    The Configure dialog box
    Configure dialog box
  2. To create a new connection, click Add. The New Connection page appears.


    To modify an existing connection, select the connection and click Properties. The Modify Connection dialog box appears.

    Modify Connection dialog box
    Modify Connection dialog box
  3. Enter the connection information.

    In this field… …do this
    Name Enter the name you’d like to use for the connection.
    Server Enter the IP address or host name of the server. If the Response Manager Server uses a non-standard administration port (that is, one besides 8888), add the port number to the address, preceded by a colon; for example,
    Secure connection Select this option if you want to use Secure Socket Layers (SSL) to connect to the Response Manager Server. To use this option, the Response Manager Server must be configured to accept SSL connections.
    User Name Enter the Response Manager username to use for the connection. This user must be either a system administrator or group mailbox administrator. System administrators have full access to all server settings; group mailbox administrators are limited to viewing and modifying settings for their own group mailboxes.) You can use the system administrator account created when the Response Manager Server was installed (“administrator”), or another account you created later. For details on creating user accounts, see Setting Up Users.
    Remember password, Password If you want to save the administrator’s password, select Remember password and enter the password in the Password field. If you leave the option unchecked, you must enter your password whenever you connect to the Response Manager Server.
  4. Click OK. The new connection appears in the Connections list.

  5. To set the default connection, select a server in the list and click Set default. When you use the Connect command, this server will be selected by default.

    If you want to connect automatically using the default connection each time you start Response Manager Admin, select Auto-connect on startup.

  6. Click Close. You can now connect to a Response Manager Server (for details, see Connecting to a Response Manager Server).

Deleting a Server Connection

You can delete a server connection if it’s no longer needed.

  1. Click the Configure button. The Configure dialog box appears.

    The Configure dialog box
    Configure dialog box
  2. Select the connection you want to delete, then click Delete.

  3. Click Close.

Connecting to a Response Manager Server

You must connect to the Response Manager Server you want to administer. To connect:

If Response Manager Admin fails to connect to the Response Manager Server, an alert box appears, indicating why. Use the information from the error message to modify the connection so that you can connect successfully. For example, you may have entered the wrong host name, user name, or password.

Disconnecting from a Response Manager Server

If you want to connect to a different Response Manager Server, you must first disconnect from the current one.

→ Next: Working With Group Mailboxes

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