There are two Response Manager services. The main service, emailtopia Response Manager, does most of the work: handling incoming and outgoing mail, rules processing, alerts, etc. The other service, emailtopia Response Manager Reports, is responsible for generating and displaying Response Manager’s built-in reports.
This chapter describes how to start and stop the two Response Manager services and how to connect to Response Manager Server with the Response Manager Admin program.
Starting and Stopping Response Manager Services
The Response Manager services can be started and stopped using Services administrative tool.
In Windows, choose Start → Administrative Tools → Services. The Services window appears.
Double-click emailtopia Response Manager or emailtopia Response Manager Reports.
To start or stop the Response Manager server, click Start or Stop in the Service status area.
When the emailtopia Response Manager service is stopped, you cannot use Response Manager Admin to configure it, and the Response Manager server is unable to send or receive messages.
You can also use the command line to stop and start services:
In Windows, type Windows-R or choose Start → Run.
In the Run dialog box, type
cmdand click OK.
To stop the Response Manager server, at the command line, type
net stop ERMServiceand press Return.
To stop the reports service, type
net stop ERMReportsServiceand press Return.
To start the Response Manager server, at the command line, type
net start ERMServiceand press Return.
To start the reports service, type
net start ERMReportsServiceand press Return.
Changing the Response Manager Database Login
If you need to change the account Response Manager uses to connect to its SQL Server database, follow the steps in this section.
Click Start → All Programs → Response Manager → Response Manager Config. Response Manager Config launches and displays the Configuration Mode Page.
Select the Change database login option and lick Next. The Change Database Login page appears.
Select the type of account to use and enter the User, Password and (if applicable) Domain values.
If you use a Windows account, the Response Manager services will be reconfigured to log in with that account. Ensure it has the appropriate permission: The account must be able to read and write all files in the Response Manager installation directory and must have the “Log on as a service” permission.
Click Next. The Summary page appears.
Click Next. An alert warns you that the Response Manager services will be restarted.
Click OK. The database login settings are changed and the services are restarted.
→ Next: Starting Response Manager Admin
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