Administration Basics

There are two Response Manager services. The main service, emailtopia Response Manager, does most of the work: handling incoming and outgoing mail, rules processing, alerts, etc. The other service, emailtopia Response Manager Reports, is responsible for generating and displaying Response Manager’s built-in reports.

This chapter describes how to start and stop the two Response Manager services and how to connect to Response Manager Server with the Response Manager Admin program.

Starting and Stopping Response Manager Services

The Response Manager services can be started and stopped using Services administrative tool.

  1. In Windows, choose StartAdministrative ToolsServices. The Services window appears.

  2. Double-click emailtopia Response Manager or emailtopia Response Manager Reports.

  3. To start or stop the Response Manager server, click Start or Stop in the Service status area.

  4. Click OK.

When the emailtopia Response Manager service is stopped, you cannot use Response Manager Admin to configure it, and the Response Manager server is unable to send or receive messages.

You can also use the command line to stop and start services:

  1. In Windows, type Windows-R or choose StartRun.

  2. In the Run dialog box, type cmd and click OK.

    Run dialog box
    Run dialog box
  3. To stop the Response Manager server, at the command line, type net stop ERMService and press Return.

    Stopping Response Manager from the command line
    Stopping Response Manager from the command line

    To stop the reports service, type net stop ERMReportsService and press Return.

  4. To start the Response Manager server, at the command line, type net start ERMService and press Return.

    To start the reports service, type net start ERMReportsService and press Return.

Changing the Response Manager Database Login

If you need to change the account Response Manager uses to connect to its SQL Server database, follow the steps in this section.

  1. Click StartAll ProgramsResponse ManagerResponse Manager Config. Response Manager Config launches and displays the Configuration Mode Page.

    Configuration Mode Page
    Configuration Mode Page
  2. Select the Change database login option and lick Next. The Change Database Login page appears.

    Change Database Login page
    Change Database Login page
  3. Select the type of account to use and enter the User, Password and (if applicable) Domain values.

    If you use a Windows account, the Response Manager services will be reconfigured to log in with that account. Ensure it has the appropriate permission: The account must be able to read and write all files in the Response Manager installation directory and must have the “Log on as a service” permission.

  4. Click Next. The Summary page appears.

  5. Click Next. An alert warns you that the Response Manager services will be restarted.

  6. Click OK. The database login settings are changed and the services are restarted.

→ Next: Starting Response Manager Admin

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