Existing Database

If you chose to use an existing database during installation, the first configuration page asks for the account the Response Manager services will use when connecting to the database.

Existing Database Login
Existing Database Login
  1. In the SQL Server field, enter the network address of the SQL Server you want to use with Response Manager. E.g., sqlserver.example.com.

  2. If the SQL Server has an instance name or non-default port number, enter it in the Instance or port field.

  3. Choose whether to use a SQL Server account or a Windows account and enter the User, Password and (if applicable) Domain values.

    If you choose to use a Windows account, the Response Manager services will run as this user. Ensure the account has full access to the Response Manager directories and that SQL Server allows the account to log in.

  4. Click Next. The Select Database page appears.

    Select Database
    Select Database
  5. From the drop-down menu, choose the Response Manager database. Usually, it is named rmdb.

  6. Click Next.

    The page that appears depends on whether this is a new or moved installation.

    • If the installation is new (i.e., the database you selected is empty), continue with the next step.
    • If the database is from an existing Response Manager installation (i.e., the database contains data already), skip ahead to Step 11.
  7. Click Next. The Response Manager System Administrator page appears.

    Response Manager System Administrator page
    Response Manager System Administrator page

    A system administrator is a Response Manager user who has full privileges on the system. A system administrator can log in with Response Manager Admin and create users and group mailboxes and can see all email on the system using the Find Messages function.

    Since all Response Manager systems must have at least one system administrator, the installation process requires you to create the first one.

  8. Enter and confirm a password for the administrator user. Be sure to remember or record this password and store it in a safe location; it cannot be recovered. (You can change the user name if you like, but we recommend leaving it set to administrator)

  9. Click Next. The Host Name page appears.

    Host Name page
    Host Name page
  10. Choose from the list of host names or enter another valid host name for this computer; for example, rm.example.com. Whatever host name you enter must resolve correctly in your network’s DNS and point to the computer on which you are installing Response Manager. Mail will not arrive at the server as expected if this is not the case. Contact your network administrator to make sure your DNS is set up correctly for the computer.

  11. Click Next. The Administration Server page appears.

    Administration Server page
    Administration Server page

    Response Manager has a built-in web server for administration and utilities (such as searching the message database). Port 8888 is strongly recommended for this server. If that port is already in use, you may use port 80 or any port number between 1024 and 49151, as long as it does not conflict with other services running on this computer.

  12. Enter the administrator server port number.

  13. Click Next. The Response Manager Reports page appears (unless you chose not to install it).

    Response Manager Reports page
    Response Manager Reports page

    The default port number of 8890 is strongly recommended, but, as above, if it is already in use, you may enter another one.

  14. Click Next. The Configuration Backup Location page appears.

    Configuration Backup Location page
    Configuration Backup Location page
  15. Choose the location in which Response Manager should store configuration backup files. You may change this setting later using the Response Manager Admin program.

  16. Click Next. The Server Alerts Recipients page appears.

    Server Alerts Recipients page
    Server Alerts Recipients page
  17. Enter the email addresses of those who should be notified about Response Manager server issues, such as low disk space and mail flow problems.

  18. Click Next. The Summary page appears.

    Summary page
    Summary page
  19. Check that the information listed is correct. If it isn’t, you may click the Back button to correct it. When everything is correct, click Next. The database and the Response Manager services are configured. When this process is complete, the Configuration Complete page appears.

That’s it! Response Manager has been installed and its two services are now starting up. You can confirm they are running by checking the Services administrative tool. See the next section for more information.

→ Next: Moving or Reinstalling Response Manager

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