Configuring Response Manager

After installation, the Response Manager Config program starts automatically.

Response Manager Config
Response Manager Config

If you don’t see the welcome page, you can start Response Manager Config manually. It’s located at C:\Program Files\emailtopia\Response Manager\Server\bin\RMConfig.exe if you chose the default installation folder. Right-click the file and choose Run as administrator.

If you cancel at any point in the configuration process, you may return to the configuration program later by launching it as described above.

If during installation you chose to… …then see
create a new database continue below with New Database
use an existing database go to Existing Database

New Database

The first configuration page asks for information that will be used to create the Response Manager database.

New Database page
New Database page
  1. In the SQL Server field, enter the network address of the SQL Server you want to use with Response Manager. E.g., sqlserver.example.com.

  2. If the SQL Server has an instance name or non-default port number, enter it in the Instance or port field.

  3. If you want the new database name to be something other than the default rmdb, enter the name into the Database name field.

  4. If you want to import a configuration from another Response Manager server (see Installing With a Configuration File), choose the Import server configuration option and click Browse to select the rmconfigurations.zip file.

  5. Choose whether to use a SQL Server account or your current Windows account to log in to SQL Server and create the database. If you are using a SQL Server account, enter the user name and password.

  6. Click Next. The New Database Login page appears. This page lets you specify the account the Response Manager services will use when connecting to the database.

    New Database Login page
    New Database Login page
  7. Choose whether to use a SQL Server account or a Windows account.

    If you choose to use a Windows account, the Response Manager services will run as this user. Ensure the account has full access to the Response Manager directories and that SQL Server allows the account to log in.

  8. If you choose to use a SQL Server account, indicate whether the account already exists or if it should be created now.

  9. Complete the User, Password and (if applicable) Domain fields for the database login. If you specified that the account does not exist, confirm the password by entering it again.

  10. Click Next. The Response Manager System Administrator page appears.

    Response Manager System Administrator page
    Response Manager System Administrator page

    A system administrator is a Response Manager user who has full privileges on the system. A system administrator can log in with Response Manager Admin and create users and group mailboxes and can see all email on the system using the Find Messages function.

    Since all Response Manager systems must have at least one system administrator, the installation process requires you to create the first one.

  11. Enter and confirm a password for the administrator user. Be sure to remember or record this password and store it in a safe location; it cannot be recovered. (You can change the user name if you like, but we recommend leaving it set to administrator.)

  12. Click Next. The Host Name page appears.

    Host Name page
    Host Name page
  13. Choose from the list of host names or enter another valid host name for this computer; for example, rm.example.com. Whatever host name you enter must resolve correctly in your network’s DNS and point to the computer on which you are installing Response Manager. Mail will not arrive at the server as expected if this is not the case. Contact your network administrator to make sure your DNS is set up correctly for the computer.

  14. Click Next. The Administration Server page appears.

    Administration Server page
    Administration Server page

    Response Manager has a built-in web server for administration and utilities (such as searching the message database). Port 8888 is strongly recommended for this server. If that port is already in use, you may use port 80 or any port number between 1024 and 49151, as long as it does not conflict with other services running on this computer.

  15. Enter the administrator server port number.

  16. Click Next. The Response Manager Reports page appears (unless you chose not to install it).

    Response Manager Reports page
    Response Manager Reports page

    The default port number of 8890 is strongly recommended, but, as above, if it is already in use, you may enter another one.

  17. Click Next. The Configuration Backup Location page appears.

    Configuration Backup Location page
    Configuration Backup Location page
  18. Choose the location in which Response Manager should store configuration backup files. You may change this setting later using the Response Manager Admin program.

  19. Click Next. The Server Alerts Recipients page appears.

    Server Alerts Recipients page
    Server Alerts Recipients page
  20. Enter the email addresses of those who should be notified about Response Manager server issues, such as low disk space and mail flow problems.

  21. Click Next. The Summary page appears.

    Summary page
    Summary page
  22. Check that the information listed is correct. If it isn’t, you may click the Back button to correct it. When everything is correct, click Next. The database is created and the Response Manager services are configured. When this process is complete, the Configuration Complete page appears.

That’s it! Response Manager has been installed and its two services are now starting up. You can confirm they are running by checking the Services administrative tool. See the next section for more information.

→ Next: Existing Database

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