Preparing to Install

Before beginning the installation, view the Read Me file that accompanies the installer. This file describes the system requirements for Response Manager. It may also contain late-breaking information that supersedes the information in this documentation.

Next, make sure you have all of the following information:

Manual Database Creation

The installer will automatically create the Response Manager database and logins; however, if your database administrator prefers to have full control over this process, or if you would prefer to use non-default values for the database location, sizing, etc., the database may be created manually by following these steps using SQL Management Studio:

  1. Create a login for use by Response Manager. The recommended name is rm, but any name may be used.

  2. Create a new database. The recommended name is rmdb, but any name may be used. Make the Response Manager user from Step 1 the database owner.

    Manual database creation
    Manual database creation

Once these steps have been completed, Response Manager may be installed by choosing the Use existing database option.

Installing With a Configuration File

The installer provides the option of importing a configuration file saved from another Response Manager server. The result will be a server with the same group mailboxes, users, rules, etc., as the server that generated the configuration file. See Configuration Backup Settings for information on how to create the configuration backup on the other server.

  1. Obtain the configuration backup file from the other server. It is named rmconfigurations.zip.

  2. Install Response Manager as described in the following sections. Do not choose the Use existing database option. You can import a configuration only to a new database.

  3. In the first step of the configuration phase, select the configuration backup file.

→ Next: Installing Response Manager

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