Preparing to Install
Before beginning the installation, view the Read Me file that accompanies the installer. This file describes the system requirements for Response Manager. It may also contain late-breaking information that supersedes the information in this documentation.
Next, make sure you have all of the following information:
The network address and instance name or port number (if any) of the SQL Server database server that will host the Response Manager database. Response Manager requires a TCP/IP connection to the database server, so ensure that this connection method is enabled on the server.
A SQL Server login (username and password) that will allow you to create the Response Manager database. This login can use Windows authentication or SQL Server authentication. If the database creation account uses Windows authentication, you must be logged into this account when you run the Response Manager Config program.
If you cannot obtain a login with this permission, see the next section for instructions on manually creating the database prior to installation.
Optional. A SQL server login (username and password) that will be used by the Response Manager services to connect to the Response Manager database. This is optional because the Response Manager Config program can create it for you if you want to use SQL Server authentication. If you want to use an existing SQL Server authentication account or a Windows account, make sure the account has been granted login privileges on the SQL Server and have the user name and password information ready when installing.
The name of the Response Manager server computer as registered in your DNS (domain name system). For example,
rm.example.com. If the server has no entry in the DNS, this must be corrected before installation.
The address of an outbound (SMTP) mail server in your organization (or at a service provider) that will accept, or relay, outgoing mail from Response Manager. This is often an Exchange server.
Manual Database Creation
The installer will automatically create the Response Manager database and logins; however, if your database administrator prefers to have full control over this process, or if you would prefer to use non-default values for the database location, sizing, etc., the database may be created manually by following these steps using SQL Management Studio:
Create a login for use by Response Manager. The recommended name is
rm, but any name may be used.
Create a new database. The recommended name is
rmdb, but any name may be used. Make the Response Manager user from Step 1 the database owner.
Once these steps have been completed, Response Manager may be installed by choosing the Use existing database option.
Installing With a Configuration File
The installer provides the option of importing a configuration file saved from another Response Manager server. The result will be a server with the same group mailboxes, users, rules, etc., as the server that generated the configuration file. See Configuration Backup Settings for information on how to create the configuration backup on the other server.
Obtain the configuration backup file from the other server. It is named
Install Response Manager as described in the following sections. Do not choose the Use existing database option. You can import a configuration only to a new database.
In the first step of the configuration phase, select the configuration backup file.
→ Next: Installing Response Manager
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